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	:	@SHIKHA MATHUR GUPTA
                                       141, Adan Bagh Extension, Dayalbagh, Agra
                                                   Contact No � 91 8092580998
                                 Email: [email protected]    DOB: 20th October 1982

A highly motivated, responsible, a young and energetic individual with a flair to work in challenging business environments. My positive demeanor allows me to quickly adapt to situations as needed. I keenly look forward to continue building upon my experience with a progressive Organization.
 
WORK EXPERIENCE

September�09 � October�10 � Tata Business Support Services Ltd, Babrala ---- Senior Executive � HR & Admin

  Headquartered in Hyderabad and having Global delivery centres located in North America & India, TBSS is among the Largest Third party Outsourced Customer Service Providers in India, serving domestic as well as international customers. We are a wholly owned subsidiary of Tata Sons and part of the 142 year old Tata Group. With state-of-the-art facilities across 11 global delivery centres that accommodate nearly 4000 seats, TBSS is among the rapidly growing contact centres globally.

Recruitments & Induction 

Ensure the hiring of rural youth with a special focus to hire OBC / SC / female candidates from core command areas under Tata Chemicals Society for Rural Development. Ensured adherence to selection process in terms of activities and documentation of all employee records.

Salary & PMI

To ensure the preparation of salary invoices & to send them to TBSS for salary transfer after validating the attendance & PMI of all employees 
Performance Monthly Incentive - Prepare the PMI payout & ratings for TBSS employees at Babrala centre & to adhere to the timelines to send the data to the respective as per norms

HR Establishment 

Employee Records & letters & Employee Services � To Ensure timely release of all employee letters (like Absconding, Warning, UAT and relieving letters as per process while maintaining, updating and regularly auditing employee files


Performance Management System

Conducted the performance appraisal activity for all employees at the centre after preparation of the rating sheet & respective calculations for increments & arrear payments.


Employee Engagement 

Prepare ER monthly calendars for the centre & to raise the necessary OPEX for funds & submission of bills to finance in accordance with the company norms. To conduct ER activities as per the prescribed framework



Reward n Recognition

To conduct R&R activities on a monthly basis across the operations floor in line with the company policy. Also to raise the necessary OPEX, & submission of bills to finance in accordance with the company norms.

Discipline & Conduct 

Ensured the TCOC compliance by all employees at the centre. Also, ensured the timely closure of Disciplinary cases in accordance with the specified guidelines & maintained the disciplinary tracker and ensured that all relevant documents are filed in employee files.

Administration

Vendor management

To ensure the timely payment of the raised monthly bills from finance & Adherence to all statutory compliances / minimum wage letters from UP Govt / Pan & TAN of Uday /Registration No. etc. Also to raise the required OPEX's for renewal of contracts.

Ensure the proper maintenance of the centre along with the facility executive & to send the provisions for the centre every month & to raise the necessary OPEX's /approval notes for the maintenance / repair /procurement required for the centre.

Imprest Management / Centre Expenses - To maintain the Imprest & expense tracker for the centre & to send the bills after validation on a monthly basis to finance

October�06- June�08   Evalueserve, Gurgaon ---- Senior Associate - HR   
   
  Evalueserve provides custom research and analytics services to companies worldwide including Business Research, Market Research, Data & Financial Analytics, Investment Research, Intellectual Property and Legal Process Services, and access to a global network of domain experts through Evalueserve Circle of Experts.�The firm currently has over 2,100 professionals located in research centres in Chile, India, China and New York

Recruitment & Selection

A senior recruiter of �Team Recruitment� in Evalueserve. 

Heading a 3 member Recruitment Team for one the major LoB�s of Evalueserve �Investment Research.  Responsible for hiring 150 talented professionals in Niche areas of Equity Research, Credit Research, Investment Banking � buy side, sell side etc. & Legal & Compliance Managers for global fortune 500 companies as clients of the Investment Research division in the year 2007.

Successfully planned & organized Hiring Drives / Walk-Ins in Mumbai, Bangalore, Chennai & Hyderabad, as they are major hubs in terms of candidates doing Financial Research, as per requirement projection.

Act as the main communication link with Sr. Managers/Hiring Managers to determine and anticipate all business staffing needs and changes.

Responsible for Implementation and to enforce consistency with recruiting policies and procedures.

Managed and tracked all internal /external postings for opportunities. 

Developed sourcing strategies, plans and build pipelines. 

Responsible for reviewing and to pre-screen all resumes before forwarding the same to the hiring managers, scheduling all the short listed candidates with the hiring managers, coordinating effectively with all the candidates on the confirmed schedules, negotiate compensation packages and closing offers to candidates.

Conduct and track reference checks, background checks for new hires Track metrics for all recruiting activities.

Training & Development

As a senior recruiter, I was responsible for training new and junior recruiters in helping them to source better / relevant profiles

Organized various trainings like soft skills and mailing etiquettes trainings for recruitment team 

Employee Initiatives / Engagement responsibilities

Solely responsible for all Knowledge Sharing Sessions for corporate groups within Evalueserve. � These knowledge sharing sessions are held vertical wise & each division within a group of 3 -4, present some activity ( presentations, role plays etc) which explains / exhibits the best practices in the Industry.

I was the �FUN MANAGER� of Team HR. I was responsible for all employee engagement & fun activities in terms of arranging Team lunches, Parties, off sites along with Vendors etc.

Have successfully conducted Skits, role plays & Open houses in terms of Inter Team Interaction measures & have been appreciated in course of that.

June�05 � September�06    Hughes Communications India Ltd, Gurgaon -----HR Executive       

  Hughes Communications India Ltd. (HCIL) is a subsidiary of Hughes Communications Inc., USA  and is the largest satellite service operator in India. HNS has a global market share of 55% in VSAT industry. HCIL was incorporated in year 1992 and has been in operation for over 12 years now.HCIL�s leadership spans all aspect of broadband technology, network solutions and services.

Recruitment & Selection

Responsible for entire Recruitment related activities of two Business Units along with the support functions inclusive of permanent & Contractual level employees. Also handling recruitment for the corporate office i.e. HNSI, India

Actively Involved in the sourcing, screening, & short listing of resumes, taking the HR Round of Interviews & the First level of shortlisting in the personal interviews. Involved in the pre- joining activities including the pre employment health checks, collection of salary inputs from the new joinees previous employers.

Solely responsible for the Joining formalities of permanent & contractual level employees, acting as the first contact person for the new joinees. Maintenance & Updation of the entire employee MIS (for all levels of employees)

Collection of all the payroll inputs (for all levels of employees) & also in the salary related activities (co-ordinating for the bank account opening etc). Responsible for providing all the new joinee inputs to all the support functions like Administration, IT, Finance for all PF forms etc. Maintenance of the checklists & Files of all the new joinees (for all level of employees). 

Responsible for framing advertisements for Editorials in Print media & also experienced in all the job postings across all the job portals. 

Employee Induction  

Responsible for handling the Entire Induction Programmes for the organisation. 

Actively involved in briefing all the new joinees about the respective business units of the organisation

Solely responsible for handling the entire HR Inductions including all the policies & processes, including the Attendance, leaves, etc. Also involved in the online Inductions for all the Regional offices across India. Conduction of all the Facility Tours of the entire premises for the new joinees.

Training & Development

Responsible for all the Summer Trainees for the organisation in all the regional offices 

Issuance of all the training letters & certificates for trainees on starting & completion of the summer training

Responsible for Maintenance of all trainees database 

Employee Related Activities

Employee initiatives like Welcome Mails for all the new joinees

Employee benefit activities like Gifts, Cards, letter from HR on Promotions & Birthdays

Responsible for the issuance of salary slips & address proof letters for contractual employees.
ACADEMIC QUALIFICATIONS

2003 � 2005	Masters in Business Administration, Dayalbagh Educational Institute, Agra

2000 � 2003      Bachelor of Science (Maths Honours), Dayalbagh Educational Institute, Agra	

1999 � 2000   A.I.S.S.C.E in Science & Mathematics (C.B.S.E) from Atomic Energy Central School, Bhabha Nagar, Kota, Rajasthan

1997 � 1998  S.S.C (C.B.S.E) from Atomic Energy Central School, Bhabha Nagar, Kota, Rajasthan  
SKILLS 
Proficient in MS Office including MS Word, MS Excel, MS PowerPoint 
Excellent Communication Skills 
Interests & Activities
Was an integral part of all cultural activities in school & college. Participated & won prizes at Inter college Debates, Skits, Music & Dance.
Strongly motivated to causes involving the environment & humanity, uplifting & empowering the needy. As a small step in this direction, have actively participated and contributed to the �National Literacy Mission� imparting education to poor & illiterate children at primary level. Also, an active member in �Pulse Polio Campaign� & represented my college in all such programmes in villages in & around Agra.
Listening Music & �Kathak� are my stress busters.
                                                                                                                                                                                              

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