name : Recruitment-Ratnesh_Resume.doc
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Ratnesh Namdev



To make a positive impact in my field of activity, leading to organizational and personal growth, by creative application of my value based convictions, job skills and professional dexterity and hold the position of responsibility in a professionally managed organization by utilizing myself as a resource.
�

From Nov-12- To till Date-: Currently engaged as Activation Officer(CSD) at Tata Telecommunication Ltd.
Job Responsibilities: To manage the Documentation validation & Activation process. 

To manage the document validation for the new activation process. 
Responsible for the new activation process & CAF audit as per TRAI guideline.
Responsible for the new Prepaid activation for district level.  
To manage the Spoke location & make coordination between the NSB team(Audit & Data Entry team), distributer & sale�s team.
To make the activation process as faster and easier to provide the customer best services in the market. 
To provide the training at district level for new updation as per TRAI guide lines.
To handle the NSB team at Terriority level.
To maintain the MIS report for daily records & co-ordination with mailing & CSD department..

From April-11- To Oct -12-: Working as CSG Engineer at Tata Telecommunication Ltd..
Job Responsibilities:

To understand the need of the customer �s & complaint escalated to the concern department for better resolution.
Handling  network complaint & manage the complaints tracker.
Responsible for MP-CG network escalation.
Handling all type of Technical related complaints at customer end like network and connectivity related.
Analyzing the technical problem of customer and forward to Tata team to resolve it before the problem become major.
Sharing data with Management & Technical department helpful for business development.
Providing the analyzing report on weekly & monthly basis to senior level managers about the different field where problem increases which are helpful for management to take the step forward for the improvement in different field like Network & connectivity Switch and RF Team.
Closed the RF/Switch Complaints With in SLA or Given TAT.

From Sep-10 to April-11: working as store Assistant - Gems and Jewel�s Business at Tara Jewel�s Pvt. Ltd.
Job responsibility: 

Responsible for achieving the targets of the store & involved in process of development of store.
Maintaining Retail standard in terms of customer handling & store operations.
Providing Customer Services to customers.
Fulfill customer request related to jewelry and provide the jewelry items on time as per order.
New customers delight ideas & implementation.
Co-ordinate with various departments to ensure quick resolution and customer delight.
Working in software like Gynesis.
Updated the associate and system as per daily price updating in jewelry market.

Co-ordination with HO Sales and Marketing.
Responsible for smooth and efficient functioning of daily office activities.
Maintaining the Daily & Weekly Sales Reports.
Motivate Team to achieve the given target by Area Sales Manager.
Planning, scheduling & implementing the day-to-day Sales activity.
Keeping marketing and customer informed about new added features of product development and service quality improvement initiative.

From�Aug-07 to Sep-10: working as Sr. Executive (Mobile Business) for Reliance Communications Ltd. 

Job responsibility: 
Client Servicing:
Ensuring customer satisfaction by achieving delivery & service quality norms, building credibility and gaining business.
Effective relationship management with significant clients and achieving customer delight for business enhancement.

Team Management:
Providing direction, motivation and training to the field sales team, ensuring optimum performance.
Responsible for recruiting, mentoring & training executives and managers to deliver quality services in market

Retail Operations:
Responsible for the customer care service and customer satisfaction.
Responsible for achieving the targets for Post Paid, Pre-paid & Infocom products.
Involved in development of process across the stores in the circle.
Maintaining Retail standard in terms of customer handling & store operations.
Maintaining the Daily & Weekly Reports.
Motivate Team to achieve the given target by Store Manager.
Planning, scheduling & implementing the day-to-day Sales activity.
Keeping marketing and customer informed about new added features of product development and service quality improvement initiative.
Visiting customer�s work place as part of Customer Relationship Management (CRM) together voice of customer and interacting with marketing team for process optimization to meet customer demand.
On hand complaint resolution, maintaining T.A.T
Solving technical related problems of post paid & prepaid subscribers.
High level of interaction & Coordination with the departments in the Head Office and Franchisee Desk.
From Jul-06 to Aug-07 working as File Processor at CITI Bank
Job responsibility:
Ensuring client services by achieving delivery & service quality norms, validate the customer document and provide the correct 
Validation report to the Bank which is according to the bank norms. 

Processing the file for sanction the loan to the customer.
Preparing records of all customer details.
Working as a MIS Co-ordination & mailing co-ordination.
To making coordination between Bank and Bank CPA (central processing agency)
To validate the customer document it fulfills the bank norms and sends the report to the bank.
To validate the customer through AV/CV physical and telephonic process.
To Coordination with the AV/CV agencies at daily level for reports.
To check the FILE login in correct process. 
Telephonic verification of the customer.
Welcome call to the customer.    



Name of the Training	               :              Documentation and Activation  Process.
Developed and conducted by            :              Tata Telecommunication Ltd.      
Name of the Training		 :	 Customer Handling
Developed and conducted by	 :	 Reliance Communication (Mumbai-DAKC)
Name of the Training		:	 Product Training.
Developed and conducted by	:	Reliance Communication (Mumbai-DAKC)

Name of the Training                      	:       	Customer Handling
Developed and conducted by         	:     	CITI BANK Product & File Processing Training (Mumbai )

Name of the Training                      	:       	Customer Handling
Developed and conducted by         	:     	CITI BANK Product & File Processing Training (Ahmedabad )

Pursuing MBA (IV- SEM) from Punjab technical university.
PGDCA (POST GRADUATE DIPLOMA IN COMPUTER APPLICATION) from Makhanlal University in the year 2005.
B.COM (com) from Barkatullah University, Bhopal (M.P) in the year 2004.
IX (Commerce) from MP BOARD Bhopal (M.P.) in the year 2001.

	
Certificate in Computer Application, Desk Top Publisher, Windows XP Internet & E-mail etc.
Expertise in Ms Office (Word, Excel, PowerPoint) Photoshop.



Participated in Inter College Basketball Tournament.
Participated in Judo for 4 years, attended Inter School Judo Tournament.
Participation in Cricket Tournament from Iftekar cricket academy.    
    Participated in School & College Drama Competition.    



    Date of Birth		:             22 July 1981
        	Gender			:   	Male
Marital Status		:	Married
Father�s Name		:   	Mr. Madan Lal Namdev
Occupation      	               :            Shopkeeper 
Mother Name       	:             Mrs. Sunita Namdev 
Language Knowing            :             English/Hindi 
                  Permanent Address             :            ADD: H.NO.1260 ROSHANPURA NEW MARKET Bhopal-462001
                  E-mail                                 :             HYPERLINK "mailto:[email protected],  [email protected]				              " [email protected],  [email protected]				              
                  Contact                               :            09302060002, 09039099473.  



Playing Cricket 
Traveling 
Watching movies
listing music 

Date: 05/07/2013
PLACE: BHOPAL									RATNESH NAMDEV
									








PAGE  


PAGE  2



Objectives:

Job Profile:


Trainings:


Educational Qualifications:


IT Skills:







 Skills:


Extra Curricular Activities:


Personal Information:


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